What Is Conversational Intelligence and Why Does It Matter?

Our communication skills are influenced by both biological factors like genetics and the environment we're raised in. We also develop social biases during first impressions (but it's possible to overcome them).

By Nicklas Balboa
Aug 9, 2021 6:17 PM
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(Credit: Yummyphotos/Shutterstock)

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While plenty of things set humans apart from the rest of the animal kingdom, perhaps none are more innovative than language: We build our social world through conversations.  

The late Judith E. Glaser, an organizational anthropologist, called the hardwired and learned ability to connect, engage, and navigate with others 'conversational  intelligence.’ When we learn to communicate in ways that create a shared concept of reality, we can enhance our relationships, health and overall wellbeing.  

Is Language a Human Universal?  

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