Amazon sucks

I've been sick. Flu. That's why I haven't been posting. I will be posting again soon. But I am taking time out to post something right now, because having a blog means having a place to vent. 1) 2.5 weeks ago I ordered a piece of hardware from amazon 2) The hardware did not work 3) I called amazon, they said they'd replace it immediately 4) The replacement did not arrive 5) I called, and they explained (Amazon) that the item was now on backorder 6) When I had my item replaced they assured me that the item was not on back order 7) OK, so I told them to give me a refund, I needed the hardware ASAP and was going to Circuit City now 8) They said they sent the mailing label to send the product back. Over a week has passed, and it has not arrived. I called Amazon, and it turns out that the customer service person never sent the mailing label 9) So now, they "assure" me that I am receiving a mailing label so I can get my refund. They "assure" me Lessons? From now on, only books from Amazon. They've clearly "gone Dell" in the customer service department.